Refund & Cancellation Policy

One Login Digital Media • Official Business & Policy Documentation

Last Updated: October 09, 2026

At One Login Digital Media, we are committed to delivering high-quality, verified customer leads and ensuring transparent, trustworthy financial transactions across our digital marketplace at https://oldlms.com.

This Refund and Cancellation Policy outlines the rules and procedures applicable to wallet recharges, lead purchases, and balance refunds.

1. Buyer Wallet Top-Up & Cancellation

  • Unused Wallet Balance Refund: If you have added funds to your Buyer Wallet and wish to request a refund of your unused wallet balance, you may submit a refund request to support@onelogindigitalmedia.com within 7 days of the recharge transaction.
  • Upon verification by our finance team, the eligible unused balance will be refunded directly to the original payment source (Credit/Debit Card, Net Banking, UPI account) used during the recharge.

2. Lead Purchase and Quality Guarantee Policy

Because sales leads constitute real-time digital information and contact delivery, completed lead purchases are generally non-refundable once unlocked. However, we offer full protection against genuine quality discrepancies under our Lead Replacement Guarantee:

Eligible Conditions for Lead Replacement / Credit:
  • Invalid / Out-of-Service Phone Number: The phone number provided is permanently invalid or not reachable.
  • Wrong Contact / Wrong Person: The contact person states they never inquired or are completely unrelated to the category requirement.
  • Location Discrepancy: The lead belongs to an entirely different state or geographic region than listed.

3. How to Claim Lead Replacement / Credit

  1. Report the issue to our support team at support@onelogindigitalmedia.com or via helpline at +91 919810555918 within 24 to 48 hours of purchasing the lead.
  2. Please include your Order / Lead ID, a brief description of the issue, and call remarks.
  3. Our quality audit team will verify the call recording and details within 24 business hours. Upon validation, the full purchase price will be re-credited to your Buyer Wallet to purchase another lead.

4. Refund Processing Timelines

  • Wallet Re-credits: Processed instantly or within 24 hours of quality verification.
  • Bank / Gateway Refunds (Original Source): Once approved by our team, refunds processed via Razorpay typically take 5 to 7 working days to reflect in your bank account or card statement, depending on your bank's settlement cycle.

5. Contact Support for Refunds

For any questions, refund claims, or billing inquiries, please contact our dedicated billing and customer grievance desk:

One Login Digital Media • Support & Billing Desk
Sector-62, Noida, Uttar Pradesh - 201309, India
Email: support@onelogindigitalmedia.com / info@onelogindigitalmedia.com
Helpline: +91 919810555918 / +91 8766284753
Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST